| 15:00–16:30 |
Excellence in Practice Showcase：
VP, Shijiazhuang Post & Telecommunication Technical
College, Deputy Director of China Post Training Center,Kemei Tian
Winning Case: China Post Online Training College
To effectively match the company’s existing knowledge architecture and employee’s comprehensive competencies and improve employee training effi ciency, China Post decided to upgrade its Online Training College in 2010. To date, more than 400,000 employees have participated in the online examinations and contests.
Core Staff Training Curriculum Manager, China Telecom
College, Fei Guo
Winning Case: Agent Improvement Training
To adapt to a new market trend and to respond to increasing customer demand, China Telecom created the Agent Improvement Training program, a complete learning scheme designed to provide training, professional guidance, and the improved competency of 7,000 managers training 400,000 agents. The implementation of the program has led to impactful growth for the company.
General Manager, Human Resources Development,Daniel Shim
Manager, Supervisory & Professional Training,King Lee
Winning Case: Learning Organisation - Fostering a Corporate Culture of Continuous Learning, Sharing and Innovation
Facing strong manpower succession needs arising from business expansion and generation shift of workforce, the “Learning Organisation (LO)” was initiated with the strategic intent to foster a corporate culture of continuous learning, sharing and innovation. A “4A” Implementation Approach was adopted to accelerate the growth of staff in the 4A phases: Awareness, Acquisition, Application and Absorption. The project brought significant service innovation and efficiency enhancement to the business.
Senior Manager, Organization Management &
Development/Training,Vinnie Chi
Winning Case:THE Leadership Academy
THE Leadership Academy aims to strengthen the talent pipeline by
preparing entry level executives to become the next generation leaders. Senior leaders contributed to the six-day residential program and 15 internal and external faculty members facilitated the week with lectures and discussions. The practice, located in Hong Kong, was successfully replicated in other parts of the organization in China, India, and the Middle East. |
